TERMS AND CONDITIONS
Terms of Payment
Unless otherwise specified, the stay must be paid in full (100%) upon departure. All non-refundable bookings are prepaid at the time of the reservation.
Hotel Christian IV reserves the right to charge a deposit of 25% of the total booking amount for bookings during the summer season, religious holidays, major corporate events or reservations made as a group booking. The deposit is due 30 days after an order is made and if the deposit isn't paid duly, the reservation will be cancelled.
For online bookings made through this website the stay must be guaranteed with a credit card. Verification of the card is made by DIBS (Danish Internet Payment Service). Verification of the card may result in an amount being reserved on the credit card, however no money will not be charged unless clearly stated.
Prepaid non-refundable bookings are charged fully at the time of the reservation. Changes to the reservation is not possible. If the stay is cancelled or shortened, no refunds will be given.
Cancellations of flexible bookings must be made in writing by e-mail at least 24 hours prior to arrival (2pm local time the day before arrival).
If the cancellation deadline is exceeded or the guest fails to appear, payment for the first night will be charged.
Cancellation of group bookings
Cancellation of group bookings of 5 rooms or more, must be cancelled in writing no later than four weeks before the planned arrival date of the stay. If the booking is of less than 5 rooms we refer to the above cancellation policy.
Upon cancellation of the entire group reservation or reduction of more than 20 percent up till 7 days before the arrival date of the planned stay, an allowance equal to 50 percent of the price of the cancelled services is required.
Later than 7 days prior to the stay of the order requires payment equal to 75 percent to the price of the cancelled services. Reductions below 20 percent can be made without charge until 24 hours before arrival.
If the stay is prevented due to force majeure (natural disasters, strikes, war, riots etc.), Hotel Christian IV is not liable for disrupted or cancelled stays.
If in doubt, we refer to the hotel- og restaurationsbranchens terms and conditions.